DIFFUSING AND SHARING
OCTIKA'S KNOW-HOW

With 20 years of expertise, Octika has acquired a unique know-how in the conceptualisation, creation and design of frames which has enabled it to become a major player in the optical market in France.

An effective commercial strategy

For more than 20 years, Octika has been implementing an offensive, realistic and operational sales strategy, managed in a controlled manner to offer targeted collections of frames adapted to the needs of the french and International market.

The deployment of 6 exclusives sales representatives presenting all the collections and providing advice and product knowledge to opticians provides sales coverage throughout France.

An in-depth reflection on use

Designing a frame means finding the right balance between aesthetics, feasibility, transport and marketing of the product. During each step, we think as much about the user as about the optician's needs.

With more than 1500 models made and available in several colours, Octika adapts year after year to the market's trends and needs in order to match the ever-changing demands and fashions.

Tailor-made customer service
for the optician

At Octika, the aim of customer service is not only to respond to difficulties encountered during delivery or use, but also and above all to assist opticians in their purchasing process. From the outset, customer satisfaction issues are an essential element that we have naturally put at the centre of our concerns from the outset.

With more than 9,000 registered customers, Octika has never neglected the service provided to opticians in order to be able to meet their demands every day.

An after-sales service as close as possible
to the optician's needs

Octika offers a free 2-year after-sales service to opticians. They can carry out their own after-sales service online or get help by phone.

With an average rate of less than 2%, the after-sales service rate is low at Octika, a guarantee of the quality of the frames.
Availability, reactivity and efficiency are the key words.

An after-sales service as close as possible
to the optician's needs

Octika offers a free 2-year after-sales service to opticians. They can carry out their own after-sales service online or get help by phone.

With an average rate of less than 2%, the after-sales service rate is low at Octika, a guarantee of the quality of the frames.
Availability, reactivity and efficiency are the key words.

A logistics service at the forefront of the organization

At his head office, Octika has integrated a warehouse of more than 1500 m² office where 2 million frames are stored. All orders are currently leaving from there, in Mauguio (department 34) for France and abroad. Octika benefits from well-established and recognized logistics, with :

• 48-hour deliveries in France and 72 hours internationally
• guaranteed return of parcels
• a reactive after-sales service for 2 years.

More than 130,000 orders processed each year and 2 million glasses shipped. Octika has the necessary expertise offering maximum assistance to opticians.

Increasingly innovative products

For 20 years, OCTIKA has stood out for its constant search for innovation and creativity.

In order to adapt to the latest trends and to best meet the needs of the market and our customers, we must constantly imagine new customisations, play with original materials, reinvent colours and create shapes that combine aesthetics and fantasy.

Each year, between 25% and 30% of the collections are renewed in order to offer the most up-to-date product ranges, for men, women and children, combining design, quality and comfort.