General Terms and Conditions of Sale

Our sales are firm and final. Any order irrevocably implies the buyer’s acceptance of these general terms and conditions of sale. All our prices are exclusive of taxes and ex works from Mauguio - FRANCE, the headquarters of our company. Invoiced goods will not be taken back or refunded; only an exchange on a commercial basis may be considered after agreement from SARL OCTIKA. In all cases, the full amount of the invoiced goods will remain due. Our goods travel at the recipient’s risk; it is up to the recipient to check, upon delivery, the condition, number, and weight of the parcels. If a parcel arrives damaged, it is advised to refuse it and indicate the reasons for refusal on the delivery note or, if not possible, on the invoice (the mere mention "with reservations" is insufficient) to the carrier, who is solely responsible. In general, SARL OCTIKA cannot be held responsible for delays or damages due to strikes, forced closure, riots, war, or other circumstances likely to disrupt normal delivery. Upon delivery, it is the customer’s responsibility to check that the delivered products conform to their order. If not, any claim must be sent by email to [email protected] within 72 hours. Within this period, Octika will collect the non-conforming products at its expense. After this 72-hour period, Octika disclaims all responsibility. Upon receipt of a claim, we undertake to replace or refund, at our discretion, any goods we recognize as non-compliant or affected by a hidden defect, to the exclusion of any damages or compensation. Any exchange of goods is subject to our establishment’s approval, which must first issue a duly accepted and signed return authorization. We do not take back unsold products from our clients.

After-Sales Service (SAV)

All our products benefit from the legal warranty scheme (defective shape or manufacturing fault), provided that their use has been normal and the maintenance advice has been followed. Our company cannot be held responsible for the breakage or damage of worn glasses, or for damage caused during assembly, disassembly, or adjustment in the customer’s workshop. No item will be exchanged if solvents, strippers, or abrasive products have been used. Normal wear or aging of a frame does not entitle the customer to after-sales service. After-sales service is free of charge and applicable for 2 years (from the invoice date) exclusively for frames that show a possible defect. SARL OCTIKA reserves the right to request the return of the defective frame for assessment, otherwise the credit note will not be issued. The fixed contribution for shipping and packaging is at the client’s expense. In any case, apart from the legal warranty and after-sales conditions, our company will not provide a complete frame free of charge.

The warranty therefore does not cover:

- breakage or bending

- flattening

- chewing of temple tips

- inappropriate behavior by children

- commercial efforts towards your clients

After-sales service is not provided for OCP clips alone, clearance sales, end-of-series products, or for all items in the "Ikaly Reading or pre-assembled glasses" and "Accessories" categories. The after-sales service conditions for the website are specified on the homepage of the after-sales section of the website. Systematic checks on the after-sales service history by client are in place. To ensure continuity of this service and improve the quality of our manufacturing, in the case of an above-normal after-sales service rate, frames may be invoiced and the return of parts may be requested. We do not supply nose pads, screws, demonstration lenses, or temple tips.

Payment

Our goods are payable by SEPA payment within 30 days End of Month from the invoice date. The client must make the necessary arrangements with their bank to comply with this commitment. In the event of non-payment, bank charges will be invoiced by Octika at the current rate. Early or cash payment does not entitle the customer to a discount.

We reserve the right to require payment before shipping the goods. In the event of payment by bank transfer, the fees related to the transfer remain at the customer’s expense. We reserve ownership of delivered goods in the event that these have not been paid for in full under this contract and according to the provisions of Law 80 335 of May 12, 1980. At the payment deadline, the sale will be automatically terminated if we notify, by extrajudicial act or registered letter, our intention to invoke the termination clause for non-payment. In the event of late payment, the buyer must pay late interest equivalent to 3 times the legal interest rate (Law 2008-776 of 08/04/2008), calculated from the original due date. Any unpaid invoice will automatically result in the suspension of any further shipments. Goods in the possession of the buyer and presumed unpaid may be repossessed by SARL OCTIKA without prejudice to any claim for damages. Any dispute relating to the validity, evaluation, or execution of this contract shall be under the exclusive jurisdiction of the Commercial Court of Montpellier (34).

Promotions

Promotions on the website are always applied excluding after-sales service and clearance sales.

Personal data protection

Each user of the octika.com website is personally responsible for the use of their login and password. Under no circumstances should they be shared. For each order placed on the website, a confirmation is automatically sent. If an order appears risky, it can be cancelled by contacting Customer Service as soon as possible. Any order placed online using your login details and not cancelled will be delivered and will remain payable.

Delivery methods

Your orders are prepared from Monday to Friday and parcels are generally shipped the day after the order is processed. Whatever shipping method is chosen, the parcel is delivered against signature. Shipping fees include packaging, handling, and transport costs. We recommend grouping your purchases in a single order. We cannot group two separate orders and you will be charged shipping fees for each. Parcels are oversized and protected.

Delivery notes are consolidated monthly at the end of the month into a single invoice. The client is notified by email and can access the accounting documents in their client area 24/7 within five working days following the invoice date.

So Colissimo delivery: Home delivery by La Poste. Delivery by Colissimo takes 2 to 10 business days after shipping depending on the destination (timeframe indicated by La Poste; for any excess delay, Octika cannot be held responsible). Your parcel will be delivered to the indicated address and handed over against signature. An extra charge of €6 excluding VAT is applied to any parcel over 4KG.

GLS delivery: GLS delivery is made within 48 to 72 hours after shipment (business days, no delivery on Saturdays). For any delay beyond this timeframe, Octika cannot be held responsible.

On-site collection: Goods can be collected upon request at our premises at the following address: OCTIKA - 121, rue Georges Guynemer - ZI Fréjorgues Ouest - 34130 MAUGUIO during office hours from Monday to Friday, 9am to 1pm and 2pm to 5pm.

Delivery and shipping costs

For mainland France (excluding Corsica), transport is provided by GLS at the price of €4.40 excluding VAT, this rate being subject to change depending on conditions. From 10 paid frames ordered, shipping is free, except for clearance and accessories.

Any parcel returned by the carrier to the sender due to exceptional shop closure will incur additional shipping fees when redelivered upon shop reopening.